Notice: Important Updates to Payment and Billing Processes

Texas Water Company Announces Changes Effective January 2025

To better serve our customers and address rising operational costs, Texas Water Company is implementing changes to its payment and billing processes:

• Credit and Debit Card Fees: Starting January 14, 2025, a 2.95% processing fee will be applied to all credit and debit card payments, including AutoPay and phone payments. ACH payments will remain available at no cost for added convenience.
• In-Person Payments Ending: Beginning January 1, 2025, payments will no longer be accepted at our office. Customers are encouraged to mail checks directly to our secure lockbox at:
  P.O. Box 733390, Dallas, TX 75373-3390

Convenient Payment Options

We offer several ways to manage your account:

• Pay online through our secure Customer Portal.
• Set up Automatic Bank Draft for no-fee recurring payments.
• Make payments by phone at (830) 312-4600.
• Visit authorized Western Union locations for in-person payments.
• Mail payments to the lockbox address above.

No action is required at this time, but we encourage you to update your payment preferences as needed. Visit our step-by-step guide for help with managing your payment method online.

If you have any questions, our customer service team is ready to assist at (830) 312-4600.

Thank you for your understanding as we continue to improve our services.