WaterSmart Customer Portal

 Customer Portal                   

1. Register - Use the account number on your water bill as your registration code.
2. Personalize - Answer the simple profile survey to compare similar households accurately.

Helpful guides for the customer portal:

Register a new account

Signing up for auto pay

Making a Payment 

Linking Multiple Accounts 

Updating payment methods

WaterSmart FAQs 

• What is WaterSmart?   

  • WaterSmart uses data to provide residents with an online Customer Water Use Portal, allowing them to monitor water consumption. Identify costly leaks, and contribute to water conservation.

• Why is Texas Water offering access to WaterSmart?

  • We offer WaterSmart as part of our continued effort to provide its customers with the highest level of customer service and consumer awareness.

• How does WaterSmart know specific information about my location?

  • All account profiles begin with an estimated number of residents, lot size, house size, etc. When you update your profile, WaterSmart can provide more relevant and accurate information.

• How do I update my customer profile to reflect accurate information about my water usage?

  • The Household Profile contains questions about a household’s unique characteristics and water needs. The answers to these questions allow for more accurate comparisons to similar households and more precise estimates of how much indoor and outdoor water is used in different house areas. Here are step-by-step instructions on updating your profile. 

• Can I pay my bill through WaterSmart?

  • The Customer Water Use Portal contains a link to the Online Payment Portal.

• How can I receive WaterSmart notifications?

  • By adjusting the Communications Settings in your Customer Portal, you may receive email, text, or voice message notifications.

• How does WaterSmart know when to notify me?

  • Communications Settings in your Customer Portal. Leak alerts are sent to customers based on parameters the water utility sets with email addresses on file.

• I received a notice saying I may leak, but I can’t find the leak. 

  • You are receiving a notice because the system is registering high water usage on your account, which may have been caused by a leak or some other situation, like a person leaving on a faucet or hose.
  • Other examples of circumstances that might register unusually high consumption include:
    • The swimming Pool auto-fill valve remains open
    • Running toilet
    • Increased irrigation
    • Filling up a swimming pool

• How can WaterSmart help me find a leak after I receive a leak notification?

  • The leak alert includes a link to step-by-step instructions on how to find a leak. This online resource will help identify and resolve the leak source.

• I saw usage when I was not home.  What is happening?

  • The most common reason for this is an irrigation controller set for a cycle at this time or a leak.

• Why is my use higher than I expected?

  • Meter reading data can help determine how much water you use during everyday activities like showering, laundry, or watering your landscape.
  • The Water Smart Portal billing tab also provides a High Bill Explainer customized to your current circumstances that can provide you with further information.

The WaterSmart mission is to change the way the world uses water. Through our advanced technology solutions, water utilities can better communicate with their consumers about the value of water, how their water use compares to others, and how they can save money.