Notice: Important Updates to Payment and Billing Processes
Posted:
Update Account or Disconnect Service
Need to make changes to your account or disconnect service? Get the Account Status Change Form.
Please complete and return our Account Change Form to update your account for the following:
- Change your mailing address
- Change your contact numbers
- Change your email
- Add, change, or remove a name
- To add, change, or remove a name, all parties must sign the Account Status Change Form and provide a current valid photo ID or applicable documentation.
Disconnect Your Service
Please allow at least one (1) business day to process a disconnection of service request.
To disconnect your service, all customers are required to submit a completed and signed Account Status Change Form. Disconnection of service is not accepted verbally over the phone. The disconnection of service must be authorized by all account holders (s).