It’s important to be familiar with your water service and the infrastructure that delivers water to your home or business. The more you know, the better prepared you’ll be to identify and address any issues that may arise.
At Texas Water Co., our top priority is ensuring the delivery of safe, reliable drinking water to our customers—every day, every month, and every year. We take this responsibility seriously and remain committed to providing the highest level of service.
Occasionally, questions about who is responsible for maintaining the water service facilities or addressing leaks on your property may arise. Understanding these responsibilities can help prevent confusion and ensure quick resolution of any issues.
Like any regulated water utility, Texas Water Co must always provide safe drinking water to customers—every day, every month, every year. This is our first priority, and we take this responsibility seriously.
Questions sometimes arise about who is responsible for maintaining the water service facilities or leaks at your property.
This illustration shows a typical residential situation. While the boundary line is the same, the situation may look slightly different for larger or commercial meters.
The customer is responsible for everything from connecting their service line to the Texas Water Co. water meter coupling.
This includes but is not limited to the following:
- The customer's service line to the house
- The Pressure Reducer Valve (if installed)
- The Customer Valve (if installed)
- All plumbing fixtures, both inside and outside the house
- All irrigation fixtures, and related components
- Backflow and related components
- Any damage to the water meter, meter box, and lid, even though they are Texas Water Co property
Texas Water Co is responsible for the connection from the water main up to and including the water meter.
