Notice: Important Updates to Payment and Billing Processes
Posted:
Start Existing Residential Water Service
What is a Residential Service?
Residential service is considered a single-family home on a single lot with a 5/8" or 3/4" meter size.
For any other type of dwelling or configuration please refer to the commercial connection page.
Establishing Residental Services
- To establish residential service, please email the required documentation listed below.
- A standard 5/8" or 3/4" residential meter will supply a single-family residence.
- Some Texas Water Co areas also provide wastewater services or bill for a third-party provider. Please see our wastewater page to see if your subdivision needs a wastewater application besides your service application.
To Start Service with an Existing Residential Connection
- Email the completed Service Application & Agreement to customerservice@txwaterco.com
Review the Customer Service Inspection Agreement
To Start New Residential Connections / Construction
In certain areas, a new service inquiry may be required to determine the location of the main transmission line.
- Submit the Service Application & Agreement to newservice@txwaterco.com
- Submit the Water Service Sizer Questionnaire (Please fill the form in its entirety as this helps to calculate your water needs)
- Submit the Customer Service Inspection Agreement (Please notate the estimated move-in date under CSI Due Date)
Once all documents are received, we will contact you with cost information, account number, and payment instructions.
Payment for new (non-existing service) connections may be made online.
If paying by mail, please send your payment to:
Texas Water Co
ATTN: Water Service
PO Box 1742
Canyon Lake, TX 78133
