Notice: Important Updates to Payment and Billing Processes
Posted:
TWC Communications
In today's fast-paced world, effective communication is critical to success in any industry. As a provider of essential services, Texas Water understands the significance of keeping our stakeholders informed about our water services. This webpage outlines our various methods to keep the communities we serve connected.
WAYS TO STAY INFORMED
The company has implemented various communication strategies to ensure its customers, employees, and shareholders are always updated on the latest developments. We encourage our customers to sign up to stay connected.
Website:
Our website has a "Service Alerts" section notifying users of service disruptions or emergencies. It also provides customers and the communities it serves with helpful information about services provided.
Cell Phone Messages:
If TWC has your cell phone number, our automated system will notify you of service emergencies and outages from '40735' or '89361'. Please save these numbers with our name. To sign up to receive communications, call our customer service line at (830) 312- 4600.
Home Phone Notifications:
We offer an automated system for sending notifications to customers, which will be utilized if TWC has the customer's home phone number on file. The number you will receive the notifications from is our customer service line at (830) 312-4600.
Emails:
To ensure clear and efficient communication with our customers, TWC uses different email systems for various messages. You can identify official TWC correspondence by the domain @txwaterco.com. Our marketing email system is used for events, and service promotions, while emergency and outage notifications are sent via our mass communication system. Furthermore, we use the VXSmart system to provide usage, bill, payment, and conservation communications.